Support

We’re here to help.

For help with Fitness with Friends or TestFlight testing, email us with your iOS version, app version and a short description of what happened.

For your security, never email passwords, Apple sign-in codes, invite tokens, notification tokens or other secrets.

TestFlight testing

TestFlight testing is by invitation. Open the invitation on your iPhone, install Apple’s TestFlight app if needed, then accept the build. You can send feedback with a screenshot through TestFlight or email support.

If you find an issue, include what you were doing, what you expected, what happened and whether you were offline. Please do not include private crew details or secrets in screenshots unless they are essential to explain the problem.

Getting started

Choose a free programme and a comfortable starting level, then sign in with Apple and confirm your display name. You can start by yourself, invite friends or choose a clearly disclosed app-powered Training Mate. The app does not offer a guest or device-only account.

Private crews and invitations

Every private crew supports up to 12 active human members, including its owner, free of charge. Human places are never a Crew Plus purchase decision. A thirteenth active human cannot join until a place becomes available; the invitation is not consumed by that capacity denial.

If an invite does not open, ask the crew owner for a fresh invitation. Invitations can expire, be revoked or reach their use limit.

Training Mates and Crew Plus

Training Mates are app-powered and always labelled that way. Each account can use one included Training Mate. Crew Plus can add two additional account-wide Training Mates, for a maximum of three, and unlock Programme Studio. It does not unlock extra human crew places.

To restore Crew Plus, open Settings → Crew Plus → Restore purchases while the App Store is signed in to the Apple Account that made the purchase. To manage or cancel it, choose Manage Crew Plus in App Store. Apple controls subscription prices, billing, cancellation and any refund decision.

Notifications and Move reminders

Notifications are optional. Check both the app’s notification choices and iOS Settings → Notifications. Move reminders are private to your device and can be changed in Settings → Move reminders. If you decline permission, logging and crew use still work; you can enable notifications later from iOS Settings.

Offline use

After setup, cached Today, logging, corrections and history remain available during a connection or session interruption. Reopen the app after reconnecting and queued work will retry safely. First setup and a new-device restore need a connection.

Your data and account

In Settings, under Privacy, choose Prepare my data export to prepare an export. Choose Delete account and data to permanently delete your Fitness with Friends account. The app keeps local data intact until the service confirms deletion, so a lost response can be safely retried.

Deleting your Fitness with Friends account does not cancel App Store billing. Manage a Crew Plus subscription through Apple first if you need to cancel billing.

Exercise safety

Fitness with Friends provides general fitness information, not medical advice. Stop if an exercise causes sharp pain, dizziness, chest pain or unusual shortness of breath, and seek qualified medical advice when appropriate.